Frequently Asked Questions {We will try and update this as we get to know you better}
How do I find my size?
- We follow standard European measurements, but in case you have any doubts we have a detailed size chart:
XS | S | M | L | XL | |
CHEST | 32 | 34 | 36 | 38 | 41 |
WAIST | 24.5 | 26 | 28 | 31 | 33 |
HIP | 34 | 36 | 38 | 41 | 43-44 |
S | M | L | |
SHOULDER | 17.25 | 17.5 | 18 |
CHEST | 40 | 42 | 44 |
Can I customise a product?
- Yes, but only to a certain extent. We can make sizes XXS, XXL, XXXL if you can kindly guide us through some of your body measurements.
- The products are stitched by machine and hand by our small but thoroughly trained team in Jaipur.
- The fabric is sourced from all over India.
What do I do if I receive a defective order?
- Ah, fuck. That’s one of our biggest nightmares. But humans make errors, we do accept that. We can either exchange the product or process a return against a full refund.
To initiate a return or exchange, please complete the following steps:
- If you change your mind within 24 hours of ordering the product, you may cancel and receive a refund. Anything from then and time of dispatch (applicable on non customized pieces only) can be cancelled against store credit only.
- In case the product delivered to you is defective (hope that never happens) please share a picture as soon as you receive the item. We will replace it with a different one free of cost or provide a refund.
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
- Unfortunately we do not accept returns/exchange on international orders.
- At Polite Society, we make to order so it takes a little longer than fast fashion brands. Within India, the order will be delivered in 7-14 days.
- International Orders take 2-3 weeks from date of order.
- We’ll email you a tracking link once your order is dispatched.
- Aw, Just give us a call or drop an e-mail. We will have to check with our inventory. If the fabric is available then why the hell not.
- You’ll just have to call us. But do so within 1 working day of placing the order.