Q: How do I find my size?
We understand the importance of finding the right size for a perfect fit. For every product, we provide a detailed size chart under the product description. This size chart includes measurements for various aspects of the product to help you make an informed decision.
We also  provide the measurements of the model wearing the product in the product description. This gives you a visual reference for how the product fits and helps you gauge how it might look on you.

Q: Can I customize a product?
We offer customization options for our products to some extent. Currently, we only provide the option to customize the measurements of the product.

Q: How can I request customizations for my order?
During the checkout process, you'll find an option labeled "Add a note to your order" in your cart. Here, you can provide specific customization details or requests you have for your order.

Alternatively, you can also drop us a text on our whatsapp and we can discuss it further.

    Q: What should I do if I receive a defective order?
    We are very sorry to hear that and will take the appropriate steps to resolve the issue.
    If you receive a product with a defect, please follow these steps

    Step 1: Take clear pictures of the defect. Make sure the pictures clearly show the issue.

    Step 2: Contact our customer support team within 2 days of receiving the product. You can reach out to us through [hi@politesociety.com/ +91 89760 64836], providing your order details and the pictures of the defect.

    Step 3: Our support team will review the pictures and your case. If the defect is confirmed, we can either refund the amount or exchange the product free of cost. 

      Q: What is your return/exchange policy?
      To initiate a return or exchange, please complete the following steps:
      • If you change your mind within 24 hours of ordering the product, you may cancel and receive a refund. Anything from then and time of dispatch (applicable on non customized pieces only) can be cancelled against store credit only.
      • In case the product delivered to you is defective (hope that never happens) please share a picture as soon as you receive the item. We will replace it with a different one free of cost or provide a refund.
      • Discounted items are final and cannot be returned or exchanged
      • Returned items must have tags still on and be returned in original packaging
      • Returned items must have no visible signs of wear or use.
      Unfortunately we do not accept returns/exchange on international orders.
          Q: How long before I receive my order?
          For standard shipping, most orders are typically delivered within 3-4 business days within India. If you opt for our express shipping option, you can expect your order to be dispatched within 1-2 business days.

          Kindly reach out to us for details for express shipping.

          For International Orders it take 1-2 weeks from date of order.

          We strive to ensure timely delivery while maintaining the highest quality standards. If you have any specific concerns about the delivery timeline or need assistance, please feel free to contact our customer support team. We're here to help and make your shopping experience as smooth as possible.

          Q: How can I track my order?
          Once your order is shipped, you will receive a tracking number that allows you to monitor the progress of your delivery.

          Q: Can I order something that's not in stock but I’d really like to have?

          We understand how disappointing it can be when a desired product is out of stock. However, there's still a chance we can help you get what you're looking for.
          If a product is marked as out of stock simply contact us and provide the details of the product you're interested in. Our team will do their best to check the availability and give you a timeline for restock.
          Your interest is important to us, and we're here to assist you in any way we can.

          Q: What if I put my address incorrectly?
          If you have given the incorrect address, please contact us either on our email or our Whatsapp within 2 days. Rest assured, we will make the adequate changes immediately.

          Q: How do I contact your company if my question isn’t answered here?
          Please contact us here .