FAQ
Choose your size on the product page and add the piece to your bag, then follow the checkout steps. You can check out as a guest or create an account to keep track of your orders and saved pieces. You'll receive an order confirmation by email as soon as the payment is complete.
We accept major credit and debit cards, UPI, net banking and the wallets offered at checkout. All payments are processed securely and your card details are never stored on our servers.
Orders move to our warehouse quickly, so please write to hi@politesociety.in as soon as possible with your order number. If the order has not been dispatched we will do our best to amend or cancel it.
Orders are dispatched from Monday to Saturday, excluding public holidays. You will receive a shipping confirmation with tracking details by email as soon as your parcel leaves our warehouse.
Your shipping confirmation email contains a tracking link. If you have an account, you can also see the status of every order under My Orders. For anything unclear, write to hi@politesociety.in with your order number.
Yes. International delivery times and charges are calculated at checkout based on your destination. Any customs duties or import taxes levied by the destination country are payable by the recipient.
Returns and exchanges must be initiated within 14 days of delivery. Pieces must be unworn, unused and unwashed with the original tags attached. Items that are stained, scented, customised or purchased on sale, as well as store credits, cannot be returned.
Visit the Make a Return / Exchange page, sign in to your account, select the pieces you would like to send back, tell us the reason and confirm your pickup address. Once approved, our courier partner will collect the parcel within 2–3 working days.
Returns are refunded as store credit, issued within 2–3 business days of the pieces being inspected at our warehouse. A return shipping fee of Rs. 250 is deducted from the credit. Store credits are valid for six months from the date of issue.
We're sorry. Please email hi@politesociety.in with your order number and photographs of the piece as soon as you receive it, and we'll arrange a replacement or a refund to your original payment method.
Every product page has a size guide with garment measurements for that style. If you are between sizes or would like advice on fit, our team is happy to help — write to hi@politesociety.in or call us on +91 89760 64836.
Care instructions are printed on the garment label and listed on each product page. As a rule, wash less and wash gently: cool water, mild detergent, dry flat away from direct sunlight, and dry clean anything structured or delicate.
Some styles are restocked and others are made in a single run. Write to us with the style name and your size and we will let you know whether it is returning.
Our flagship store is at Shop No. 1, Solace Apartment, 33rd Road, Bandra West, Mumbai, open Monday to Sunday, 11am to 8pm IST.
Email hi@politesociety.in or call +91 89760 64836, Monday to Sunday, 11am to 8pm IST. We aim to reply within one working day.